⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Tyne and Wear Fire and Rescue Service
The Tyne and Wear Fire and Rescue Service offers a range of services accessible via their main contact number. These include arranging home fire safety checks, scheduling fire crew visits for educational purposes, and handling general enquiries about fire safety policies. The service is available Monday to Friday from 09:00 to 16:30, excluding Bank Holidays. Common reasons for calling include booking safety checks, making referrals for juvenile fire-setters programs, and addressing press or media enquiries. While typical wait times are not specified, calling earlier in the day or avoiding lunch hours may reduce delays. For emergencies, always dial 999.
Updated 15 Dec 2025
Expected outcomes
- Arrange home safety checks
- Schedule fire crew visits
- Make juvenile program referrals
- Handle press enquiries
- Submit complaints or feedback
- Request fire safety advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Home address
- Referral form
- Press credentials
- Nature of enquiry
- Young person's details
Known issues
Some callers experience long wait times, especially during peak hours or lunch times. To minimize delays, try calling earlier in the day. There is also occasional confusion between emergency and non-emergency numbers. Remember, for emergencies, always use 999. The main office number should be used for non-urgent enquiries and service requests. Ensuring you have all necessary information ready before calling can help streamline the process and reduce hold times.
