Freeman Hospital
Freeman Hospital's Transplant Outpatients department offers services such as appointment management, general enquiries, and non-urgent medical advice. You can book, reschedule, or cancel appointments for post-transplant care. The department also provides information about clinic services and hospital facilities. Calls are typically answered Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's recommended to call earlier in the week for appointment changes. Be prepared for occasional long wait times, especially during peak hours or after weekends. For urgent medical issues, contact NHS 111 or emergency services.
Updated 15 Dec 2025
Expected outcomes
- Book outpatient appointments
- Reschedule appointments
- Cancel appointments
- Get clinic service information
- Request hospital directions
- Relay non-urgent medical queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient NHS number
- Date of birth
- Appointment details
- Contact details
- Nature of enquiry
- Patient details
Known issues
Callers sometimes experience long wait times, particularly during peak hours or after weekends. It's advisable to call early in the day or use online forms for non-urgent queries. Additionally, there can be difficulty reaching specific departments, as the switchboard may not always directly connect to the Post Transplant Out Patients Clinic. To avoid multiple transfers, request connection to the specific clinic at the start of the call. These issues are reported occasionally, so planning your call can help mitigate these frustrations.
