Call Intelligence

Health Call Guides

Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.

53 guides available

+44 121 627 2000queen elizabeth hospital birminghamhospital ward transfer

Queen Elizabeth Hospital Birmingham

Common reasons for calling include connecting to a specific ward, obtaining patient location details, or seeking general hospital information. The switchboard operates during main hours, and callers may experience long wait times during peak periods. It is advisable to call during off-peak hours for quicker service. The staff is generally helpful and can direct calls to most hospital departments, though clinical advice typically requires redirection to the relevant ward or the Patient Advice and Liaison Service (PALS).

+441273664511royal sussex county hospital patient experience teamsubmit hospital feedback

Royal Sussex County Hospital

You can submit feedback during operating hours via phone, with online forms and emails accepted 24/7. Common reasons for calling include submitting feedback, resolving complaints, and obtaining information about hospital services and patient rights. While typical wait times are not specified, it's advisable to call during non-peak hours for quicker assistance. If you encounter issues, written complaints can be submitted anytime, and the team will follow up as soon as possible.

+44 2476 968431university hospital coventry charitydonation processing

University Hospital Coventry Charity

Common reasons to call include making donations, setting up regular giving, and seeking guidance for fundraising activities. The charity also handles complaints and feedback regarding its activities. Calls are typically answered Monday to Friday, from 09:00 to 17:00, excluding bank holidays. For detailed or non-urgent queries, email is recommended. Wait times may vary, but calling during core hours increases the likelihood of reaching a representative.

+44 131 536 1000royal infirmary of edinburgh switchboardconnect to hospital wards

Royal Infirmary of Edinburgh

This service is available during the hospital’s main operating hours. Common reasons for calling include reaching a specific ward, obtaining general hospital information, or connecting with a staff member. While the switchboard is efficient in directing calls, it’s important to note that there may be occasional long wait times, particularly during peak hours or in emergencies. Best practices suggest calling during off-peak hours for quicker service.

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Modality Partnership Hull - West Hull Health Hub

Patients can schedule appointments with GPs and nurses for both routine and urgent care. Prescription requests for repeat and acute medications can also be handled over the phone. Additionally, callers can obtain information about the clinic's services, opening times, and receive health advice. The clinic operates with modern facilities, including 32 clinical rooms, and provides integrated primary and community care services. While specific wait times are not provided, calling during non-peak hours may reduce wait times.

+44 116 123samaritans emotional supportemotional support helpline

Samaritans

You can call them at +44116123 for immediate assistance. They also offer email support, web chat, in-person visits, and letter writing services. Calls are free and do not appear on phone bills. While phone support is available around the clock, web chat operates during limited hours, and email responses may take a few days. In-person support varies by branch, so checking local times is advised. Wait times can occur during peak periods, but persistence is encouraged.

+44 161 271 3980nhs greater manchester patient servicesnhs service navigation

NHS Greater Manchester Integrated Care Partnership

Callers can ask about NHS services, care pathways, and receive assistance with navigating integrated care services across Greater Manchester. The line is open during standard office hours, and callers may be redirected to local GP practices or specialist services for specific clinical issues. Typical wait times can vary, but calling during mid-morning or mid-afternoon may reduce wait times. This service is crucial for patients seeking guidance and support within the NHS framework.

+44 1287 632206the garth surgery appointmentsbook gp appointment

The Garth Surgery

You can also request sick notes and submit eConsults for non-urgent advice online. The reception is available during regular hours, with extended access on select evenings and weekends via East Cleveland PCN. For urgent medical help outside these hours, NHS 111 is available, and in emergencies, call 999. Typically, calling during mid-morning or early afternoon may result in shorter wait times.

+447814147911nhs national services scotlandscottish trauma network

NHS National Services Scotland - Scottish Trauma Network

This line is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Although the organization does not treat patients directly, it provides essential administrative support and network coordination. Callers typically seek information about network services or submit FOI requests. Wait times can vary, but calling during mid-morning or early afternoon may reduce hold times.

+44 2380 777222southampton general hospitalhospital interpreter request

Southampton General Hospital

Callers can connect to various departments, wards, and services, including interpreter services and outpatient appointment queries. The switchboard is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Patient support, including interpreter requests, is available Monday to Friday from 09:00 to 16:00. Common reasons for calling include connecting to specific departments, requesting patient support, and inquiring about outpatient appointments. Wait times can be longer during peak hours, so calling during off-peak times is recommended for quicker service.

+441772716565royal preston hospitalhospital switchboard

Royal Preston Hospital

Callers can connect to specific departments, wards, or staff members, making it easier to access the right information or services. The switchboard also handles media enquiries outside standard office hours, ensuring that press representatives can reach the appropriate communications staff. While the service is generally efficient, callers may experience longer wait times during peak hours or busy periods. For outpatient appointments, it's recommended to use the dedicated outpatient contact methods. Calling during off-peak hours may reduce wait times.

+441772528500royal preston hospital charity officedonation processing

Royal Preston Hospital Charity Office

You can call to inquire about donation processes, fundraising events, and how to apply for funding from the Governors Charitable Fund. The office is located at the main entrance of the hospital, next to Preston's Cafe. Donations can be made via phone, text, or in person. Typical reasons for calling include processing donations, seeking information on fundraising activities, and obtaining support for funding applications. Calls are best made during office hours for prompt assistance.

+441312757433nhs pharmacy services edinburghprescription endorsements

NHS National Services Scotland - Pharmacy Services Edinburgh

This includes handling queries related to prescription endorsements, disallowed or rejected items, and reported issues specific to the Edinburgh area. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. It is recommended to have all relevant prescription or endorsement details ready before calling to ensure a smooth and efficient process. While typical wait times are not specified, calling during non-peak hours, such as early mornings or late afternoons, may result in shorter wait times.

+44 161 923 6602general medical council registrationdoctor licensing UK

General Medical Council

Common reasons for calling include inquiries about registration processes, standards, and complaints. The phone lines are open Monday to Friday from 09:00 to 17:00 BST. Callers may experience long wait times, especially on Mondays and Fridays, so it is advisable to call mid-morning on Tuesdays or Wednesdays for a quicker response. Clearly stating the nature of your inquiry at the beginning of the call can help avoid unnecessary redirects.

+44 300 555 0114health and social care boardhealth inquiries

Health and Social Care Board (Northern Ireland)

This number is primarily used for handling general inquiries related to health services, social care, and related support. Calls are typically managed from Monday to Friday. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. This service is ideal for those seeking information on health services, eligibility criteria, and other related queries.

+44 207 679 0021ucl institute of neurologyneurosurgery appointment

UCL Institute of Neurology, Unit of Function Neurosurgery

Common reasons for calling include scheduling clinical appointments, obtaining patient information, and inquiring about research opportunities. Referrals are typically required for new patient appointments. The unit collaborates with the National Hospital for Neurology and Neurosurgery. While specific wait times are not provided, callers may experience delays due to high demand. It is advisable to call during operating hours for the best response. For non-urgent inquiries, email or online forms are recommended.

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UCL Institute of Neurology, Movement Disorders Centre

Common reasons for calling include booking or rescheduling consultations for movement disorders, managing referrals for advanced therapies, and general inquiries about clinical trials. The centre operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is a major referral hub, and most appointments require a referral from a GP or specialist. For non-urgent queries, email is recommended. Callers may experience long wait times, especially for new referrals, so contacting during off-peak hours may be beneficial.

+44 2392 005450the willow group clinicgp services willow group

The Willow Group

They also offer online consultations for medical advice, appointment requests, and prescription renewals. The clinic operates Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. For urgent needs outside these hours, patients can contact NHS 111. Common reasons for calling include booking appointments, seeking urgent care, and requesting medication renewals. Wait times can be long during peak hours, so using the NHS App for non-urgent matters is recommended.

+441274425600the ridge medical practicebook appointment gp

The Ridge Medical Practice

Patients often call to inquire about available services, book or modify appointments, and submit feedback or complaints. The practice operates a triage system to prioritize urgent cases. Typical wait times can be long, especially during peak hours, so calling early in the day is recommended. The practice also offers online services for some tasks, which can be a convenient alternative to calling.

+44 161 234 5678nhs england complaintsnhs information request

NHS England

Common reasons for calling include inquiries about local healthcare provision, lodging complaints about service issues, and requesting information about organizational changes. While specific wait times are not provided, callers may experience delays during peak hours or due to ongoing restructuring. It is advisable to call during off-peak hours for quicker service. The office is currently undergoing transformation, which may affect response times and team responsibilities.

+44 2921 500500nhs wales shared servicesaccounts payable support

NHS Wales Shared Services Partnership

Common reasons for calling include general enquiries about operations, accounts payable support, and contractor services related to the Disclosure and Barring Service (DBS). Typically, calls are handled Monday to Friday during operating hours. Callers may experience longer wait times during peak hours, especially for accounts payable and general enquiries. It is often recommended to use email for detailed or non-urgent queries. The best times to call are generally during mid-morning or mid-afternoon to avoid peak periods.

+44 238 231 1034the willow group brune medical centrebook medical appointment

The Willow Group - Brune Medical Centre

Patients commonly call to schedule appointments, register as new patients, or request prescription refills. The clinic operates Monday to Friday, providing consultations and other medical services. While specific wait times are not provided, calling during mid-morning or early afternoon may help avoid peak times. The centre is a valuable resource for those seeking routine medical care and advice, ensuring patients receive timely and efficient service. If you need to book an appointment or register as a new patient, this number is your direct line to the clinic's services.

+44 207 377 7000the royal london hospital switchboardhospital department contact

The Royal London Hospital

Common reasons for calling include reaching specific hospital departments or addressing urgent medical concerns. The switchboard operates during hospital hours, but callers may experience long wait times, especially during peak periods. For urgent issues, clearly stating the urgency and providing patient details can expedite the process. To avoid delays, it's best to call during off-peak times, typically between 14:00-18:00 or after 20:00.

+44172675555st austell healthcarebook gp appointment

St Austell Healthcare

Common reasons for calling include scheduling appointments with GPs or nurses, requesting repeat prescriptions, and seeking urgent care advice. The clinic operates Monday to Friday from 08:00 to 18:30 and Saturday from 09:00 to 13:00. For urgent care, it's recommended to call before 3pm to ensure timely assistance. After 18:30, calls are directed to NHS 111 for out-of-hours care. Patients may experience long wait times during peak hours, so calling early is advisable.

+44 300 123 2323nhs blood and transplantmedical queries

NHS Blood and Transplant

You can also provide feedback or make complaints about NHS services. For medical-related questions, support is offered around the clock. Freedom of Information requests are handled during business hours. Common reasons for calling include checking donation eligibility, scheduling appointments, or seeking medical advice post-donation. While the line is open at all times, peak hours may lead to longer wait times, especially after major campaigns. Consider calling during off-peak hours for quicker service.

+44 115 924 9944queen's medical centre switchboardappointment enquiries

Queen's Medical Centre

Callers can request directions, be connected to specific wards or clinics, and inquire about appointments. The phone lines are open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's advisable to call during off-peak hours to avoid long wait times. For specific services like audiology or appointments, having patient details ready can expedite the process. The switchboard efficiently directs calls to the relevant departments, ensuring you reach the right contact quickly.

+442392794169brune medical centre appointmentsrepeat prescription requests

Brune Medical Centre (The Willow Group)

Patients can call for general medical advice, book appointments, request repeat prescriptions, and inquire about blood tests. The line is open Monday to Friday from 08:00 to 18:00. Common reasons for calling include triage for urgent medical needs and providing feedback or complaints. While the centre provides disabled access and shared services across five sites in Gosport, callers may experience long wait times, especially during peak hours. It's advisable to call during off-peak times or use online services for quicker assistance.

+44 207 387 8134beaumont sainsbury animal hospitalveterinary consultation

Beaumont Sainsbury Animal Hospital (Royal Veterinary College)

Services include general consultations, emergency care, and specialist services in areas like surgery and cardiology. The hospital operates with pre-booked appointments available seven days a week and provides 24-hour emergency care. As a teaching hospital, consultations are often conducted by final-year students under supervision, which can result in longer consultation times. Separate waiting areas for different species help reduce stress for pets. The hospital is recognized for high standards in rabbit and feline care.

+44 20 7608 6814joint library ophthalmologylibrary membership application

Joint Library of Ophthalmology, Moorfields Eye Hospital, and UCL Institute of Ophthalmology

The library is accessible during operating hours, with specific services available online or in-person. Common reasons for calling include accessing specialist collections, arranging museum visits, and seeking accessibility support. Wait times are typically short, but it is advisable to call during mid-morning or mid-afternoon to avoid peak times. Accessibility support is available, but advance notice is recommended for special arrangements.

+447973656365greater manchester healthnavigate health services

Greater Manchester Health and Social Care Partnership

Callers can inquire about partnership initiatives, integrated care, and receive assistance in navigating local services. Feedback and complaints about health and social care services can also be addressed. Typical wait times may vary, especially during peak hours or following major health announcements. It is advisable to call during off-peak hours for a quicker response. The partnership often redirects specific service queries to local NHS trusts or councils, ensuring callers receive the most accurate information.

+44 208 674 8500hurley group clinicbook doctor appointment

Hurley Group at Streatham Place

Patients can book, reschedule, or cancel appointments with doctors or nurses, though they may be encouraged to use the Dr IQ app for these tasks. Prescription requests and medical documentation, such as sick notes or referral letters, can also be handled over the phone. Common reasons for calling include checking appointment availability, requesting repeat prescriptions, and obtaining medical certificates. Typical wait times are not specified, but delays are possible. The best times to call are during standard operating hours, avoiding peak times if possible.

+441912336161freeman hospitalappointment management

Freeman Hospital

Common reasons for calling include managing appointments, accessing accessibility support, and general enquiries about hospital services. The switchboard staff are known for their efficiency in directing calls. Accessibility support is available for those with hearing or speech impairments through textphone or the NGT Lite app. While specific wait times aren't provided, callers may experience delays during peak hours. It's advisable to call during off-peak times for quicker service.

+441617426023nhs greater manchester integrated care boardstrategy development consultation

NHS Greater Manchester Integrated Care Board

Callers can obtain information about the board's services, structure, and policies. The line also supports the development and oversight of population health strategies. Communication between board members and stakeholders is facilitated here. Calls may be routed to the appropriate department based on the nature of the enquiry. Wait times can vary, with peak hours potentially leading to longer waits. It's advisable to call during off-peak times for quicker service.

+44 207 188 7188st thomas' hospitalhospital appointment booking

St Thomas' Hospital

You can also book or amend appointments for radiology, ultrasound, CT, and other diagnostic exams from Monday to Friday, 09:00–17:00. The Patient Advice and Liaison Service (PALS) is available during the same hours to resolve patient concerns and complaints. Typical wait times can be long during peak hours, so calling during off-peak times is recommended. The main switchboard operates around the clock, but specific services have limited hours.

+44 208 176 5330nhs south east london complaintsfreedom of information nhs

NHS South East London Integrated Care Board

Callers can inquire about services, policies, and contact details, or lodge complaints regarding NHS services. Freedom of Information (FOI) requests and feedback about general practice services are also handled. While general enquiries are managed by a central team, specific email addresses are available for complaints and FOI requests. Callers may experience long wait times, especially during peak hours or after major announcements. It's advisable to call early in the day or mid-week for potentially shorter wait times. Written requests for FOI and complaints are preferred and can be sent via email or post.

+44 203 538 6044the lawson practicebook gp appointment

The Lawson Practice

Common reasons for calling include scheduling healthcare visits, inquiring about services, and managing prescriptions. Typical wait times can be long during peak hours, but calling during off-peak times or using online services can help. The practice offers extended hours on some evenings and occasional Saturdays, providing additional flexibility for patients. For non-urgent requests, online forms are available, reducing the need to call.

+441312757688nhs national services scotlanddiagnostic test guidance

NHS National Services Scotland - National Demand Optimisation Group

This includes minimizing over- and under-requesting, reducing unnecessary repeat requests, and standardizing test availability. They also collect and analyze diagnostic workload data to identify variations and gaps in test availability, supporting evidence-based decision-making. Collaborative project support is offered to facilitate multi-disciplinary collaboration across NHS Boards. Most interactions occur during standard NHS Scotland business hours, and typically involve NHS Board representatives and official channels. Common reasons for calling include seeking guidance on diagnostic test optimization and accessing diagnostic data reports.

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Hurley Group Head Office

You can also request medical records. Calls are answered by reception staff who may direct you to the appropriate department. For medical queries, you might be advised to use the eConsult online system. Typical wait times can vary, with longer waits during peak hours. It's best to call during off-peak times to avoid delays.

+44 203 887 7900at medics appointment bookingrepeat prescriptions

AT Medics - The Loxford Practice

Patients can also register as new patients or inquire about blood tests. The phone lines are typically busiest in the early morning, so calling later in the day may reduce wait times. Online services are encouraged for tasks like repeat prescriptions and appointment scheduling to avoid long hold times. The practice operates during standard business hours, and specific services may require patient details or other documentation.

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NHS North West London Integrated Care Board

You can call this number for various services, including general enquiries about the board's functions, submitting service complaints or feedback, and reporting incidents affecting NHS services. Calls are typically routed through a central switchboard, and you may need to provide details about your enquiry for proper routing. While specific wait times aren't provided, calling during non-peak hours might reduce waiting. The board replaced the former Clinical Commissioning Groups (CCGs) in 2022, and is led by a statutory board and executive team.

+441312757800nhs legal advicecnoris scheme advice

NHS National Services Scotland - Central Legal Office

Key services include advice on litigation, employment law, commercial contracts, and property matters. They also offer guidance on the Clinical Negligence and Other Risks Indemnity Scheme (CNORIS). This office does not cater to personal legal enquiries or provide advice to NHS employees for personal matters. Calls are screened to ensure eligibility, and services are available Monday to Friday, 09:00-17:00, excluding weekends and public holidays. Common reasons for calling include seeking legal advice on NHS-related issues. Wait times are typically short, as calls are efficiently directed to the appropriate legal teams.

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NHS National Services Scotland - Pharmacy Services

Callers can receive technical support for troubleshooting and guidance for pharmacy contractors and staff. Additionally, information about pharmacy services, prescription submissions, payment schedules, and regulatory guidance is available. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with mid-morning and mid-afternoon being optimal times to call for a quicker response. Mondays and post-holiday periods may experience longer hold times.

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Royal Free Hospital

Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the switchboard assists with changing or cancelling appointments, directing complaints, and providing patient support through the Patient Advice and Liaison Service (PALS). Typical wait times vary, but calling during early morning hours may reduce delays. Having specific department or ward names ready can expedite the process, especially for patient-related queries.

+44 161 276 1234manchester royal infirmaryconnect to patient ward

Manchester Royal Infirmary

Common reasons for calling include checking visiting hours, obtaining directions, and reaching specific hospital departments. While typical wait times can vary, callers may experience delays during peak hours or emergencies. It is advisable to call during off-peak times for faster service. The switchboard operates during the hospital's main hours, ensuring assistance is available when needed.

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Saga Healthcare Limited

Calls to this number may have been intended for general enquiries about the company's history or services. However, since the company has been dissolved, these enquiries should now be directed to Saga plc or relevant successor entities. Typical wait times and best times to call are not applicable due to the company's closure. It is advisable to contact Saga plc for any further information or assistance regarding past services or company history.

+44 203 448 4234ucl institute of neurologyneuropathology laboratory enquiries

UCL Institute of Neurology, Division of Neuropathology

Common reasons for calling include obtaining information about laboratory services, specimen handling, and test results. The division also manages specimen reception and referrals for diagnostic evaluation. Specimen reception is available Monday to Friday from 09:00 to 16:00. For general and molecular pathology enquiries, calls are handled during standard office hours. Wait times can vary, but calling during mid-morning or early afternoon may reduce wait times. Ensure all referrals include complete sender and contact details to avoid delays.

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The Practice Prospect House

Patients can also receive non-urgent medical advice and information on out-of-hours care. The clinic encourages the use of the Evergreen Life app for online bookings and prescription requests. Typical wait times can be long during peak hours, so it's advisable to call early in the day or use online services. The best times to call are generally outside of peak hours to avoid long wait times.

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NHS National Services Scotland

Callers can book or reschedule vaccination appointments, access primary care support for general practitioners and other healthcare providers, and obtain information on national population screening programs. Additionally, the service offers specialist healthcare commissioning and legal advice through the Central Legal Office. Common reasons for calling include managing vaccination schedules and seeking support for healthcare providers. While wait times can vary, they tend to be longer during peak hours, particularly for vaccination bookings. To minimize wait times, it is advisable to call during off-peak hours.

+44 300 303 5678nhs digital supportnhs app help

NHS Digital

Common reasons for calling include resolving account issues, obtaining technical support, and submitting feedback about NHS services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers often experience shorter wait times mid-morning or mid-afternoon, while peak times such as Mondays and post-holidays can lead to longer waits. For urgent technical issues, escalation options are available.

+441517275555the elms medical centrebook gp appointment

The Elms Medical Centre

The clinic operates Monday to Friday from 08:00 to 18:30. Calls are triaged by GPs within 36 hours, and patients may receive consultations via phone, video, face-to-face, or text/email. Common reasons for calling include booking urgent or routine appointments and requesting home visits for housebound patients. Typical wait times can be long, especially during early morning hours, so it's advisable to call outside peak times or use online services when possible.

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NHS 111

This service is ideal for urgent but non-life-threatening situations, offering guidance on symptoms and directing callers to appropriate NHS services, including mental health, dental, and pharmacy support. The service is accessible via phone, with Relay UK and BSL video relay options for those with hearing or speech difficulties. Interpreters are available for non-English speakers. Common reasons for calling include seeking advice on symptoms, understanding next steps for care, and accessing local health services. Wait times may vary, especially during peak hours like evenings and weekends. For quicker service, consider calling during off-peak times.

+44 2476 964000university hospital coventryhospital switchboard

University Hospital Coventry

This service is available during the hospital's operating hours. Many callers reach out to schedule appointments, inquire about visiting hours, or get updates on patient status. While specific wait times are not provided, there are occasional reports of long wait times, especially during peak hours or staff shortages. Therefore, it's advisable to call during off-peak hours, typically early mornings or afternoons, to potentially avoid delays.

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Childline

Available 24/7, the service addresses issues such as abuse, bullying, mental health, and family problems. Callers can also receive information and advice on various topics. In cases of immediate concern for a child's welfare, referrals to safeguarding authorities like the Police or NHS may be made. Calls to Childline are free and do not appear on phone bills. While specific wait times are not provided, high call volumes can affect availability, with only 2,500 of 4,500 daily calls typically answered.