NHS Digital
NHS Digital provides support for various services through their contact number, including technical assistance for the NHS App and NHS login, as well as handling complaints and feedback. Common reasons for calling include resolving account issues, obtaining technical support, and submitting feedback about NHS services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers often experience shorter wait times mid-morning or mid-afternoon, while peak times such as Mondays and post-holidays can lead to longer waits. For urgent technical issues, escalation options are available.
Updated 15 Dec 2025
Expected outcomes
- Resolve NHS login issues
- Submit feedback or complaints
- Get NHS App support
- Request technical assistance
- Provide error references
- Receive service information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS login details
- App version
- Error reference code
- Contact details
- Issue description
- Device type
Known issues
Callers to NHS Digital often face long wait times, particularly during peak hours such as Mondays and after holidays. To minimize waiting, it's advisable to call mid-morning or mid-afternoon. Technical support delays are also reported, especially for NHS App and login issues. For urgent matters, escalation options are available, and using online support can provide faster resolutions. Having all necessary information ready, such as NHS login details and error codes, can help streamline the process and reduce delays.
