NHS England
NHS England's contact number is primarily used for general enquiries, service complaints, and information requests. You can inquire about NHS services, structure, and policies, or file complaints regarding service delivery. The line is not for clinical or urgent medical issues; such calls are redirected to NHS 111 or local services. Callers often experience long wait times, especially during peak hours or high public concern periods. It's advisable to call during off-peak hours for quicker service. The service is available during standard operating hours, and callers may need to navigate an automated system before speaking to a representative.
Updated 15 Dec 2025
Expected outcomes
- Check NHS service details
- File a service complaint
- Request policy information
- Inquire about NHS structure
- Receive contact information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Service details
- Description of complaint
- Nature of enquiry
Known issues
Callers frequently report long wait times when trying to reach a representative, especially during peak hours or times of high public concern. To mitigate this, it's recommended to call during off-peak hours or use online contact forms when possible. Additionally, some users experience complex routing issues, where they find it difficult to be directed to the correct department. To address this, clearly state the nature of your enquiry at the start of the call, as staff may need to transfer calls to the appropriate team. These issues are common, but being prepared can help streamline the process.
