NHS South East London Integrated Care Board
The NHS South East London Integrated Care Board provides a range of services accessible via their main contact number. Callers can inquire about services, policies, and contact details, or lodge complaints regarding NHS services. Freedom of Information (FOI) requests and feedback about general practice services are also handled. While general enquiries are managed by a central team, specific email addresses are available for complaints and FOI requests. Callers may experience long wait times, especially during peak hours or after major announcements. It's advisable to call early in the day or mid-week for potentially shorter wait times. Written requests for FOI and complaints are preferred and can be sent via email or post.
Updated 15 Dec 2025
Expected outcomes
- Handle general enquiries
- Submit complaints
- Request FOI information
- Provide GP feedback
- Receive service information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Contact details
- Details of complaint
- Specific information requested
- Feedback details
- Practice information
Known issues
Callers to the NHS South East London Integrated Care Board may face long wait times, particularly during peak hours or following major NHS announcements. To mitigate this, it's recommended to call early in the day or mid-week. Additionally, callers might be redirected to other departments for specialized queries, so having detailed information ready can be helpful. For complex issues, follow-up via email may be necessary. Written complaints and FOI requests are best submitted via email or post to ensure proper handling and response.
