Queen Elizabeth Hospital Birmingham
Queen Elizabeth Hospital Birmingham's main switchboard handles general enquiries, transfers to specific departments or wards, and provides basic patient information. Common reasons for calling include connecting to a specific ward, obtaining patient location details, or seeking general hospital information. The switchboard operates during main hours, and callers may experience long wait times during peak periods. It is advisable to call during off-peak hours for quicker service. The staff is generally helpful and can direct calls to most hospital departments, though clinical advice typically requires redirection to the relevant ward or the Patient Advice and Liaison Service (PALS).
Updated 15 Dec 2025
Expected outcomes
- Connect to specific ward
- Obtain patient location details
- Request department transfer
- Seek general hospital information
- Inquire about visiting hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Ward name
- Department name
- Patient name
- Patient date of birth
- Nature of enquiry
- Contact details
Known issues
Callers to Queen Elizabeth Hospital Birmingham may occasionally experience long wait times, particularly during peak hours or when there are staff shortages. It is recommended to call during off-peak times to reduce waiting. There is no automated callback system, so patience may be required. Additionally, there have been rare instances of calls being misdirected to incorrect departments or being dropped during transfers. To mitigate this, request confirmation of the department before transfer and call back if disconnected. These issues are infrequent but worth noting for a smoother calling experience.
