St Austell Healthcare
St Austell Healthcare offers a range of services accessible via phone, including general enquiries, appointment bookings, urgent care triage, prescription requests, and accessibility support. Common reasons for calling include scheduling appointments with GPs or nurses, requesting repeat prescriptions, and seeking urgent care advice. The clinic operates Monday to Friday from 08:00 to 18:30 and Saturday from 09:00 to 13:00. For urgent care, it's recommended to call before 3pm to ensure timely assistance. After 18:30, calls are directed to NHS 111 for out-of-hours care. Patients may experience long wait times during peak hours, so calling early is advisable.
Updated 15 Dec 2025
Expected outcomes
- Book GP appointments
- Reschedule appointments
- Request repeat prescriptions
- Access urgent care advice
- Arrange accessibility support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Medication details
- Contact details
- Description of urgent issue
Known issues
Patients frequently report long wait times, especially during peak hours. To mitigate this, it's advised to call early in the day, ideally before 3pm for urgent issues. After hours, patients are redirected to NHS 111. Booking same-day appointments can be challenging if calling later in the day, so early calls are recommended. For non-urgent matters, consider using online services to avoid delays. Understanding these patterns can help ensure a smoother experience when contacting St Austell Healthcare.
