St Thomas' Hospital
St Thomas' Hospital offers a range of services through their contact number, including general enquiries about hospital services, directions, and facilities, which are available 24/7. You can also book or amend appointments for radiology, ultrasound, CT, and other diagnostic exams from Monday to Friday, 09:00–17:00. The Patient Advice and Liaison Service (PALS) is available during the same hours to resolve patient concerns and complaints. Typical wait times can be long during peak hours, so calling during off-peak times is recommended. The main switchboard operates around the clock, but specific services have limited hours.
Updated 15 Dec 2025
Expected outcomes
- Answer hospital service questions
- Book radiology appointments
- Amend diagnostic appointments
- Resolve patient complaints
- Provide patient support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Appointment details
- Patient details
- Nature of enquiry
- Nature of concern
Known issues
Callers often experience long wait times, particularly during peak hours and when booking appointments. To mitigate this, it's advisable to call during off-peak hours or use online services if available. There can also be difficulty reaching specific departments, such as PALS. To address this, request a direct transfer or use department-specific numbers. These issues are reported frequently, so planning your call time and having all necessary information ready can help improve your experience.
