The Elms Medical Centre
The Elms Medical Centre offers a range of services accessible via phone, including booking GP appointments, canceling or changing appointments, requesting home visits, and submitting medication queries. The clinic operates Monday to Friday from 08:00 to 18:30. Calls are triaged by GPs within 36 hours, and patients may receive consultations via phone, video, face-to-face, or text/email. Common reasons for calling include booking urgent or routine appointments and requesting home visits for housebound patients. Typical wait times can be long, especially during early morning hours, so it's advisable to call outside peak times or use online services when possible.
Updated 15 Dec 2025
Expected outcomes
- Book GP appointment
- Cancel or change appointment
- Request home visit
- Submit medication query
- Book nurse appointment
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- Reason for appointment
- Appointment details
- Patient address
- Medication details
- Service required
Known issues
Patients often experience long wait times when calling, particularly in the early morning. To avoid delays, try calling outside peak hours or utilize online services when available. Booking same-day urgent appointments can also be challenging due to high demand. It's recommended to call promptly at opening time or use online triage forms to increase the chances of securing an appointment. These strategies can help mitigate common frustrations and improve the overall experience when contacting The Elms Medical Centre.
