The Practice Prospect House
The Practice Prospect House offers a range of services accessible via phone, including booking appointments, prescription requests, and general inquiries about services and registration. Patients can also receive non-urgent medical advice and information on out-of-hours care. The clinic encourages the use of the Evergreen Life app for online bookings and prescription requests. Typical wait times can be long during peak hours, so it's advisable to call early in the day or use online services. The best times to call are generally outside of peak hours to avoid long wait times.
Updated 15 Dec 2025
Expected outcomes
- Book GP appointments
- Reschedule appointments
- Request repeat prescriptions
- Receive medical advice
- Get out-of-hours care info
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Contact details
- Patient registration details
- Medication details
- Reason for appointment
Known issues
Patients frequently experience difficulty obtaining appointments, especially for same-day needs. To improve chances, use the online booking system or call early in the day. Long wait times on the phone are common during peak hours; consider calling outside these times or using online services. The Evergreen Life app is recommended for booking appointments and requesting prescriptions, providing a more efficient alternative to phone calls. For urgent medical needs outside operating hours, patients should contact NHS 111.
