The Royal London Hospital
The Royal London Hospital's main switchboard connects callers to various departments, wards, and services. Common reasons for calling include reaching specific hospital departments or addressing urgent medical concerns. The switchboard operates during hospital hours, but callers may experience long wait times, especially during peak periods. For urgent issues, clearly stating the urgency and providing patient details can expedite the process. To avoid delays, it's best to call during off-peak times, typically between 14:00-18:00 or after 20:00.
Updated 15 Dec 2025
Expected outcomes
- Connect to hospital departments
- Reach specific wards
- Route urgent queries
- Speak to site manager
- Contact nurse in charge
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Ward name
- Patient name
- Nature of urgency
- Patient details
- Specific query
Known issues
Callers often face long wait times, particularly during peak hours. To mitigate this, it's recommended to call during off-peak times, such as 14:00-18:00 or after 20:00. Additionally, some calls may go unanswered when wards are busy, as patient care is prioritized. In such cases, trying again later or using alternative contact methods is advisable. Clearly stating the urgency and providing relevant patient details can help in urgent situations.
