Aviva Health UK Limited
Aviva Health UK Limited's complaints department handles a range of services related to health insurance issues. Callers can inquire about policy details, submit and track claims, update personal information, and escalate unresolved complaints to the Financial Ombudsman Service. Typically, calls are answered during operating hours, but long wait times may occur, especially during peak periods. It is often best to call during off-peak hours for quicker service. The department is equipped to assist with policy administration, complaints, and claims support, ensuring customers receive the necessary guidance and resolution.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- Submit insurance claims
- Update personal information
- File a complaint
- Request claim status
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Complaint details
- Supporting documents
- Details to update
Known issues
Customers occasionally experience long wait times, particularly during peak hours or claim surges. To avoid delays, it is advisable to call during off-peak times or use online services when possible. Additionally, the claims process can be complex, with some users finding the documentation requirements unclear. To address this, request clear, step-by-step guidance from the agent and consult the online FAQs for additional support. These measures can help streamline interactions and improve the overall experience when contacting Aviva Health UK Limited.
