Bupa Insurance Limited
Bupa Insurance Limited offers services for new health insurance enquiries through their dedicated phone line. Callers can obtain information and quotes for health insurance plans, including details on coverage and application assistance. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is advisable to call during mid-morning or mid-afternoon to avoid long wait times, especially on Mondays and after holidays. Callers should be prepared with personal details and health history to facilitate the process. Calls may be recorded for quality and training purposes.
Updated 15 Dec 2025
Expected outcomes
- Request health insurance quote
- Ask about plan options
- Inquire about coverage details
- Get application assistance
- Receive email confirmation of quote
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Contact details
- Health history
- Personal details
- Relevant health information
Known issues
Customers occasionally experience long wait times, particularly during peak hours such as Mondays and after holidays. To minimize wait times, it is recommended to call during mid-morning or mid-afternoon. Additionally, some callers report being transferred multiple times before reaching the correct department. To avoid this, clearly state that you are a new customer seeking health insurance. These steps can help ensure a smoother and more efficient calling experience.
