Direct Line Insurance Group plc
Direct Line Insurance Group plc's head office can assist with a variety of insurance-related tasks. Common reasons for calling include handling general insurance queries, managing claims, and making policy changes. You can also get new quotes and purchase insurance policies. It is advisable to have your policy number and personal identification ready to expedite service. Wait times can vary, but calling during off-peak hours may reduce delays. The organization is transitioning under Aviva plc, so some processes may be updated.
Updated 15 Dec 2025
Expected outcomes
- Handle insurance queries
- File and track claims
- Update policy details
- Get new insurance quotes
- Purchase insurance policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Incident details
- Verification details
- Vehicle/property details
- Supporting documentation
Known issues
Customers often experience long wait times, especially during peak hours or after major incidents. To avoid this, try calling during off-peak times or use online services. Occasionally, there are delays in claims processing, particularly for complex cases. If you encounter delays, consider escalating the issue through customer service. Some users also find it challenging to reach specific departments. Clearly stating your product and reason for calling at the beginning can help ensure you are routed correctly.
