Standard Life Assurance Limited
Standard Life Assurance Limited's Business Support department assists with investor relations inquiries, including company performance, financial results, and shareholder value. They provide access to financial reports, explain policyholder transfers and mergers, and offer guidance on investor protection schemes. Calls are typically handled Monday to Friday during operating hours. Wait times can be longer after major financial announcements, so calling during non-peak hours is advisable. The department is equipped to redirect policy-specific queries to the appropriate team, ensuring callers receive the most accurate information.
Updated 15 Dec 2025
Expected outcomes
- Respond to investor inquiries
- Provide financial reports
- Explain policy transfers
- Guide on FSCS coverage
- Clarify merger impacts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Shareholder ID
- Report name
- Policy number
- Transfer date
- Residency status
- Investment details
Known issues
Callers often experience long wait times, especially after major financial announcements. To avoid delays, consider calling outside peak hours or using online contact forms. Additionally, the complexity of merger and transfer information can be challenging. Requesting written summaries or guides from the Investor Relations team can help clarify these issues. These steps can enhance the efficiency and effectiveness of your inquiry, ensuring you receive the needed information promptly.
