Media Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
5 guides available
Sky TV
Customers often call for help with their Sky TV accounts, to resolve billing issues, or to seek technical support for their services. While the service is available around the clock, wait times can vary, with longer holds typically reported during peak hours and on Fridays. For quicker assistance, it is recommended to call during off-peak times such as early mornings or mid-week. Account verification is required for personalized support, and customers can also reach out via live chat or email for assistance.
NOW TV (Sky UK Limited)
This service is available every day from 08:00 to 20:00. Customers can request accessible formats, assistance for disabled users, and other accommodations. It's important to note that this line is strictly for accessibility requests, and calls about TV streaming issues will be redirected to online or live chat support. Wait times can vary, but calling during off-peak hours may reduce delays. Advisors are trained to handle accessibility needs efficiently, ensuring a supportive experience for all customers.
Places for People
This service is available during evenings, weekends, and public holidays, specifically for members of the media. The press office handles enquiries related to media coverage, press releases, and urgent news stories. Non-media callers are typically redirected to call during regular office hours. Wait times may vary, but the service is designed to respond promptly to urgent media needs. It's advisable to call during evenings or weekends for the quickest response.
Sky Media (Sky UK Limited)
When calling this number, you can inquire about advertising options available from Monday to Friday. The call typically involves discussing company details and specific ad campaign requirements. While exact wait times are not specified, it is advisable to call during standard business hours to ensure prompt assistance. This line is dedicated to handling advertising inquiries, providing a direct channel for businesses interested in leveraging Sky Media's extensive reach.
Ofcom Media Office
Journalists can call to get official statements, arrange interviews, or ask questions about Ofcom's activities. Complaints about media content, including the BBC, are also managed here, though BBC complaints require prior completion of the BBC's own process. Typical wait times can be longer during peak news cycles, so calling during non-peak hours is advisable. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00.
