NOW TV (Sky UK Limited)
NOW TV, a part of Sky UK Limited, offers dedicated phone support for accessibility-related inquiries. This service is available every day from 08:00 to 20:00. Customers can request accessible formats, assistance for disabled users, and other accommodations. It's important to note that this line is strictly for accessibility requests, and calls about TV streaming issues will be redirected to online or live chat support. Wait times can vary, but calling during off-peak hours may reduce delays. Advisors are trained to handle accessibility needs efficiently, ensuring a supportive experience for all customers.
Updated 15 Dec 2025
Expected outcomes
- Request accessible formats
- Get assistance for disabilities
- Submit accessibility requests
- Receive accommodations support
- Redirect non-accessibility inquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer account details
- Accessibility request description
- Nature of accessibility need
- Documentation if required
- Contact details
- Alternative contact method
Known issues
A common issue is misrouted calls, where customers seeking TV streaming support mistakenly call the accessibility line. Advisors will redirect these calls to online help or live chat. Additionally, there are occasional reports of limited accessibility support during peak times. To avoid delays, it's advisable to call during off-peak hours or use email for non-urgent requests. Ensuring you have all necessary information ready can also streamline the process and improve the support experience.
