Asda Stores Ltd
Asda Stores Ltd offers a variety of services through their customer service number, including inquiries about store locations, hours, and product availability. Customers can also address complaints and provide feedback regarding their in-store or online experiences. Additionally, support for online orders, delivery issues, returns, and refunds is available. Callers may experience long wait times, especially during peak hours or after major promotions. It is advisable to call early in the day to potentially reduce wait times. An automated menu will guide you to the appropriate department, and having order numbers or relevant details ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Inquire about store hours
- Check product availability
- Submit customer feedback
- Resolve delivery issues
- Process returns and refunds
- Escalate unresolved issues
- Request store directions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Contact details
- Issue description
- Store location
- Postcode
- Relevant details
Known issues
Customers frequently report long wait times when contacting Asda's customer service, particularly during peak hours and following major promotions. To potentially avoid these delays, it is recommended to call early in the day. Additionally, some callers experience difficulty reaching specific departments or speaking with knowledgeable representatives. Persistence and requesting escalation to a supervisor may help in these situations. Having all necessary information, such as order numbers and contact details, ready before calling can also facilitate a smoother experience.
