Retail Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
16 guides available
Dunelm (Soft Furnishings) Ltd
You can inquire about product availability, specifications, and pricing, or get assistance with order tracking and delivery issues. The service is available during business hours, and it is advisable to have relevant details such as your order number or product code ready. While typical wait times are not specified, calling during mid-morning or mid-afternoon may help avoid peak times. This line is ideal for resolving issues quickly and efficiently, ensuring a smooth shopping experience.
ASOS plc
This number is not for customer order queries, which are managed by the Leavesden office. Typical reasons for calling include discussing corporate strategies, investor relations, legal matters, or media inquiries. Calls are best made during office hours from Monday to Friday. While specific wait times are not provided, calls are generally transferred to the appropriate department or you may receive a callback. Ensure you have all necessary details ready to streamline the process.
Primark Stores Limited
This line is available Monday to Friday from 09:00 to 17:30. Common reasons for calling include addressing corporate policies, handling escalated complaints, and obtaining information on Primark's operations. Routine store-level queries are typically redirected to local stores or main customer service channels. Wait times can occasionally be long, especially during peak complaint periods, so calling during non-peak hours may be beneficial.
J Sainsbury plc
This service is available during operating hours, typically allowing you to address specific inquiries or concerns. Common reasons for calling include checking store hours, product availability, or speaking with customer service. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may reduce wait times. The switchboard service efficiently directs your call to the appropriate department, ensuring your queries are handled promptly.
Boohoo.com UK Limited
Customers commonly reach out for order inquiries, returns and refunds, complaint submissions, and account assistance. Typical reasons for contact include checking order status, initiating returns, and filing complaints about products or services. While specific wait times are not provided, response times may vary, especially during peak periods or holidays. It's advisable to have your order number and relevant details ready to expedite the process. For the most efficient service, use the Boohoo Contact Us page to access email or live chat options.
Tesco Stores Limited
Customers can also handle returns and refunds for in-store purchases, resolve complaints, and get assistance with online orders such as tracking or making changes. The service is available Monday to Saturday from 8am to 8pm, and Sunday from 9am to 6pm. Wait times can be longer during peak hours, such as weekends and evenings, so calling during early mornings or midweek is recommended for quicker service.
Next plc
The line is available Monday to Friday from 08:00 to 21:00, and on weekends from 08:00 to 19:00. For self-service payments and account balance inquiries, an automated line is available 24/7. Common reasons for calling include checking order status, resolving delivery problems, and managing account details. Wait times can be long during peak hours, so it's advisable to call during off-peak times or use online services for quicker resolutions.
eBay (UK) Limited
This line assists with account issues, refunds, missing items, reporting sellers, and suspended accounts. Direct phone support is limited, often directing users to request a callback or use live chat via the eBay UK website. Automated systems are common, so persistence may be needed to reach a human agent. Typical wait times vary, but calling during non-peak hours may reduce delays.
Argos Limited
Customers can inquire about order status, delivery issues, and returns, as well as receive help with website navigation and account access. Complaints about products, services, or staff can also be registered. The service is available seven days a week from 08:00 to 20:00. While specific wait times are not provided, customers often experience long hold times. It's recommended to call early or late in the day to potentially reduce wait times. Accessibility support is available through Relay UK and SignVideo services.
Amazon UK Services Ltd
You can reach their customer service from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking order status, resolving account issues, and handling returns. Wait times can be long during peak hours, but calling during non-peak times or using online chat may result in a quicker response. Be prepared to navigate automated menus to reach the appropriate department.
Marks and Spencer plc
You can inquire about your order status, initiate returns, or address product concerns. The service is available from 08:00 to 20:00, Monday through Sunday, with slightly reduced hours on weekends for product queries and complaints. Customers often call to check delivery status, process refunds, or resolve product issues. Wait times can vary, but calling during off-peak hours may reduce delays. Alternatively, online chat is available for non-urgent matters.
John Lewis plc
The office operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include addressing corporate matters, partnership queries, and administrative issues. While wait times can vary, calling earlier in the day may reduce hold times. Be prepared to state your enquiry clearly, as you may be transferred to the appropriate department or asked to leave a message if calling outside operating hours.
John Lewis Partnership
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line helps customers resolve issues related to their purchases. Common reasons for calling include checking order status, initiating returns or cancellations, and submitting complaints. While typical wait times can vary, it's advisable to call during non-peak hours to avoid delays. Alternatively, customers can use the live chat feature on the website for quicker responses during business hours.
WM Morrison Supermarkets Limited
The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking order statuses, resolving complaints, and obtaining store details. Wait times can be longer during peak hours or after major promotions, so calling during off-peak times is advisable. Customers are encouraged to check the FAQs before calling to potentially resolve their issues more quickly.
Currys Group Limited
You can confirm shareholding balances, update personal details, and report lost share certificates through Equiniti Limited, which handles these queries. Additionally, you can submit general investor relations questions during business hours. The service is available Monday to Friday, 08:30–17:30 UK time, excluding public holidays. While specific wait times aren't provided, callers have occasionally reported delays during peak financial periods. For faster service, it's recommended to have your shareholder reference number ready.
Asda Stores Ltd
Customers can also address complaints and provide feedback regarding their in-store or online experiences. Additionally, support for online orders, delivery issues, returns, and refunds is available. Callers may experience long wait times, especially during peak hours or after major promotions. It is advisable to call early in the day to potentially reduce wait times. An automated menu will guide you to the appropriate department, and having order numbers or relevant details ready can expedite the process.
