John Lewis Partnership
The John Lewis Partnership customer service line at +443456049049 assists with a variety of inquiries including order tracking, returns, complaints, and general support. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line helps customers resolve issues related to their purchases. Common reasons for calling include checking order status, initiating returns or cancellations, and submitting complaints. While typical wait times can vary, it's advisable to call during non-peak hours to avoid delays. Alternatively, customers can use the live chat feature on the website for quicker responses during business hours.
Updated 15 Dec 2025
Expected outcomes
- Track order status
- Initiate returns
- Cancel orders
- Submit complaints
- Request product information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Personal details
- Reason for return
- Description of issue
- Account details
Known issues
Customers frequently experience long wait times during peak periods, such as holidays and sales events. To mitigate this, it's recommended to call during non-peak hours or use the online chat feature for faster service. Additionally, email responses from customer service can be delayed, taking up to 3-5 days. For urgent inquiries, using the phone or live chat is advisable. These measures can help ensure a more efficient resolution to your queries.
