Marks and Spencer plc
The Marks and Spencer plc head office line is dedicated to handling corporate enquiries, including business, executive, and administrative matters. This line operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. It is closed on Sundays. Typical reasons for calling include investor relations, executive communications, and administrative queries. While specific wait times are not provided, it's advisable to call during early morning hours or avoid Mondays to minimize hold times. This line is not for customer service related to orders, products, or store inquiries.
Updated 15 Dec 2025
Expected outcomes
- Handle corporate enquiries
- Discuss executive matters
- Address administrative queries
- Connect with investor relations
- Request business information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Nature of enquiry
- Supporting documents
- Organization name
- Clear enquiry description
Known issues
Some callers have reported long wait times when contacting the Marks and Spencer head office, particularly during peak business hours. To avoid these delays, it is recommended to call during early morning hours or to avoid calling on Mondays, which tend to be busier. If you experience extended hold times, consider sending an email with your enquiry and supporting documents. This approach can often expedite the process and ensure your query is addressed promptly.
