Biffa Waste Services Ltd
Biffa Waste Services Ltd provides comprehensive waste management solutions, including general waste collection and recycling services, specifically tailored for businesses and local authorities in the UK. These services, available from Monday to Saturday, help ensure efficient waste disposal and recycling through expert guidance on compliance with UK waste regulations. Customers often call for service adjustments or advice, requiring account details or specifics about their waste. Typically, calling during weekdays is recommended for compliance advice. While specific wait times are not provided, Biffa's structured procedures aim to streamline caller experiences, facilitating easier service requests and compliance consultations.
Updated 15 Dec 2025
Expected outcomes
- Request waste collection
- Set recycling pickup
- Get compliance advice
- Check service status
- Update service address
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Service address
- Waste type
- Material type
- Business size
Known issues
When calling Biffa Waste Services, it's best to avoid peak times such as early mornings or just before lunch to reduce wait times. Although no specific issues are reported, having all necessary information ready, like your account number and service address, can help ensure a smoother call experience. If advised to consult the compliance team, it's important to have details about your waste management practices. As an alternative to calling, some services might be accessible through their online platform, which can offer quicker resolutions for simpler requests.
