Services Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
28 guides available
Verisure Services (UK) Ltd
Common reasons for calling include managing accounts, billing inquiries, and technical support for alarm systems. Emergency support is available 24/7, while general inquiries are handled during standard operating hours. Customers often call to schedule or reschedule installation and maintenance appointments. Typical wait times can be long, especially during peak hours or after alarm events. For quicker service, consider calling during off-peak times or using online chat or email options.
Citizens Advice Bristol
Phone advice is available Monday to Friday from 9am to 5pm. Drop-in sessions are held on Tuesdays and Thursdays. The service is staffed by trained volunteers and includes accessibility features such as wheelchair access and telephone translation. Due to high demand, phone lines can be busy, so multiple attempts may be necessary to get through.
UNISON Manchester
Members often call for assistance with workplace representation, pay and conditions, legal and welfare advice, and to join the union. The branch also supports those interested in becoming activists or stewards. Calls are best made during branch office hours, as closures may occur during holidays or special events. Typical wait times are not specified, but checking the website for updates on office hours is recommended. Online services are available for joining the union and updating personal details.
Chubb Fire & Security Ltd
Customers can inquire about commercial and residential solutions, including system design, installation, and maintenance advice. Typical reasons for calling include obtaining product recommendations and discussing site-specific requirements. While the line is staffed during standard UK business hours, it is advisable to call during non-peak times to avoid long wait times. If the line is busy, requesting a callback or email follow-up is recommended.
Citizens Advice Scotland
The Adviceline connects callers to their local Citizens Advice Bureau, which may require providing a postcode for routing. The service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Calls are free from both mobiles and landlines. Typical wait times can be long, especially at the start of the day or during peak demand, so calling later might be beneficial. Online resources are also available for those who prefer digital assistance.
Ombudsman Services: Copyright Licensing
Common reasons for calling include disputes over licensing decisions, fees, and conditions. The service is available during operating hours, and callers can expect to submit relevant documentation for their cases. Typical wait times may be longer during peak hours, so it's advisable to call during off-peak times or use online forms for quicker responses. This service is essential for resolving disputes and facilitating appeals related to copyright licensing issues.
North Yorkshire Citizens Advice and Law Centre
Callers can receive advice on housing rights, welfare benefits, consumer rights, and employment issues. Specialist projects like Pension Wise and MacMillan Benefits Advice are also offered. While the Adviceline is the primary contact method, drop-in and outreach services are available at select locations. Services are free, confidential, and impartial. Callers may experience long wait times during peak hours, so it's advisable to call earlier in the day for quicker assistance.
Places for People Leisure Management Ltd
Customers can manage memberships by joining, renewing, or cancelling, and book activities such as gym sessions and swimming. The line is typically available during standard business hours, and callers may be redirected to local sites for specific queries. Online services are recommended for bookings and account management to reduce wait times. There are no specific peak times mentioned, but calling during non-peak hours may result in shorter wait times.
Financial Ombudsman Service
Common reasons for calling include complaint resolution, case investigation, and obtaining information about complaint procedures. Before contacting, consumers must first attempt to resolve issues directly with the business, allowing up to 8 weeks for a response. Typical wait times can be long, especially during peak periods, but digital case tracking has been introduced to improve efficiency. It's best to call during non-peak hours for quicker service.
Dyno-Rod Ltd
Customers can call for emergency drainage assistance, drain unblocking, and pre-planned maintenance services. The company caters to both domestic and commercial clients, ensuring rapid response to urgent issues like overflowing toilets or sewage backups. Calls are handled by a central customer care team that dispatches local engineers, offering fixed price quotes with no call-out charges. Typical wait times are minimized due to the availability of local engineers, and the best time to call is anytime, as services are available around the clock.
Citizens Advice Sheffield
The Adviceline operates Monday to Friday from 10:00 to 16:00. Language support is available for several languages, and there is a specialist Deaf Advice Service. Legal Aid casework is offered for housing and discrimination issues, subject to eligibility. Calls to the Adviceline are free, and in-person help is available at Community Access Points across Sheffield. Typical wait times can be long during peak hours, especially on Mondays and after holidays, so calling mid-week or early in the day is advisable.
Citizens Advice County Durham
Callers can receive guidance on managing debt, including priority debts like council tax. The service operates Monday to Friday from 09:00 to 20:00 and Saturday from 09:30 to 13:00. Calls are free from mobiles and landlines, but the service is closed on bank holidays. Due to occasional staff shortages, callers might experience longer wait times. If you face difficulties getting through, consider using their webchat or email services. For the best experience, call during non-peak hours, typically early morning or late afternoon.
ASOS Foundation
Common reasons for calling include inquiries about donations, partnerships, and guidance on grant applications. While specific wait times are not provided, calls are typically handled during operating hours. The best times to call are generally mid-morning or early afternoon to avoid peak times. The Foundation focuses on supporting disadvantaged young people through various initiatives, making these calls essential for those interested in contributing or collaborating.
Associated British Ports
General enquiries cover information requests, investor relations, and head office matters, typically handled during office hours from Monday to Friday. Investor relations support includes queries about historical shareholder information, requiring specific details from the caller. While typical wait times are not specified, calling during mid-morning or mid-afternoon may reduce hold times. The head office switchboard routes general enquiries, ensuring callers reach the appropriate department efficiently.
Wiltshire Police Federation
Members can also receive support for welfare and legal advice. Additionally, the Law and Larder Scheme offers assistance with non-perishable food and toiletries for those in need. Calls are typically answered during office hours, which are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is advisable to call during mid-morning or early afternoon to avoid peak times. The office staff includes an Office Manager and an Admin Assistant who are available to assist with enquiries.
National Domestic Abuse Helpline
Services include crisis support, information on rights and options, and referrals to refuges or legal support. Callers can also access live chat support during specific hours. High call volumes may lead to wait times, especially during evenings and weekends, but alternatives like live chat are available. The helpline is free and confidential, operated by Refuge, and supports all genders. Callers are not required to provide personal details unless they seek further assistance.
Ombudsman Services
This service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include registering complaints about services covered by the Ombudsman, seeking accessibility support, and asking general questions about the services offered. While wait times can vary, they are typically longer on Mondays and during peak hours. For a smoother experience, consider calling during mid-week or outside peak times.
Biffa Waste Services Ltd
These services, available from Monday to Saturday, help ensure efficient waste disposal and recycling through expert guidance on compliance with UK waste regulations. Customers often call for service adjustments or advice, requiring account details or specifics about their waste. Typically, calling during weekdays is recommended for compliance advice. While specific wait times are not provided, Biffa's structured procedures aim to streamline caller experiences, facilitating easier service requests and compliance consultations.
Citizens Advice
Commonly, individuals call for assistance in handling complaints against traders or understanding their consumer rights when buying goods or services. The helpline also offers support for energy-related issues, including billing and supply complaints, and provides advice in Welsh through a separate line. Typical wait times vary, but there are often delays during peak hours like mornings or when approaching bank holidays. Consider using online chat services if long wait times occur. The helpline operates from Monday to Friday between 09:00 and 17:00, excluding bank holidays.
Ombudsman Services: Communications
This service is available to those whose providers are members of the scheme. Consumers must first attempt to resolve their complaint directly with their provider. If unresolved after eight weeks or if a 'deadlock' letter is issued, they can escalate to the Ombudsman. Typical wait times for case resolution can vary, especially during peak complaint periods. It is advisable to call during non-peak hours to potentially reduce wait times.
Citizens Advice East Berkshire
The service is available Monday to Friday from 09:00 to 17:00. Callers can expect to provide their name, contact details, and a brief description of their issue. While phone advice is the primary method, limited drop-in sessions are also available, though these can fill quickly. It's recommended to call early or use webchat for quicker service. Wait times may vary, especially during peak hours, but efforts are being made to improve availability by recruiting more volunteers.
UNISON Office (West Yorkshire Police branch)
Common reasons to call include membership queries, workplace issues, and arranging union representation. Callers should have their membership number or personal details ready for verification. The office is available during operating hours, and email contact is an alternative for non-urgent matters. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. The office aims to assist with a wide range of enquiries, ensuring members receive the support they need.
National Debtline
They provide self-help information packs, web guides, and support for debt management plans, debt relief orders, and individual voluntary arrangements. The service is tailored for residents of England, Wales, and Scotland, due to differences in debt law. Operating hours are Monday to Friday from 09:00 to 21:00, and Saturday from 09:30 to 13:00. A 24-hour voicemail and email service is also available via their website. The service is run by the Money Advice Trust charity and is free for the general public.
Citizens Advice Birmingham
The advice line operates Monday to Friday from 9:30am to 4:30pm, while office hours are from 9am to 5pm. Common reasons for calling include seeking advice on legal issues, tax queries, and immigration concerns. Wait times can be long, especially during peak hours, but calling later in the day may reduce delays. The service is strictly phone-based, and no in-person visits are allowed.
ADT Fire & Security plc
Customers typically call for account management, billing inquiries, technical support, and to submit complaints. The service also offers remote routine inspections for ongoing maintenance contracts. Common reasons for calling include troubleshooting alarm systems, arranging engineer visits, and managing service contracts. While wait times can vary, calling early in the day may reduce hold times. For non-urgent matters, email support is an alternative option.
HomeServe Membership Ltd
This service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include seeking assistance with accessibility features, understanding service options, and resolving any accessibility-related issues. While specific wait times are not provided, calling during mid-morning or early afternoon may reduce wait times. HomeServe aims to comply with accessibility guidelines and may record calls for quality assurance. Charges for calls to 03 numbers are standard and may be included in call plans.
Veolia ES UK Ltd
Common reasons for calling include scheduling waste collection, resolving billing issues, and providing feedback on services. Typical wait times can be longer during peak hours, such as Mondays and after bank holidays. For quicker service, it is recommended to call during mid-morning or mid-afternoon on weekdays.
Citizens Advice Kensington & Chelsea
The service operates Monday to Friday, with specific support available for Universal Credit applications and consumer issues. Debt advice is also accessible on Saturdays. Due to high demand, callers may experience long wait times, especially during peak hours. It is recommended to call mid-morning or mid-afternoon for shorter waits. In-person visits require pre-booked appointments, and online resources are available 24/7 for self-help. The service is limited to residents of Kensington & Chelsea.
