Chubb Fire & Security Ltd
Chubb Fire & Security Ltd offers a dedicated sales line for inquiries about fire and security products and services, available Monday to Friday from 09:00 to 17:00. Customers can inquire about commercial and residential solutions, including system design, installation, and maintenance advice. Typical reasons for calling include obtaining product recommendations and discussing site-specific requirements. While the line is staffed during standard UK business hours, it is advisable to call during non-peak times to avoid long wait times. If the line is busy, requesting a callback or email follow-up is recommended.
Updated 15 Dec 2025
Expected outcomes
- Handle sales inquiries
- Provide product recommendations
- Discuss site-specific needs
- Request follow-up contact
- Clarify product details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Nature of inquiry
- Site location
- Site requirements
- Budget details
- Name
- Company name
- Contact number
- Email address
Known issues
Customers occasionally experience long wait times when calling the main sales line, especially during peak hours. To mitigate this, it is recommended to call outside of these times or use email for non-urgent inquiries. Additionally, some callers report confusion with call routing, resulting in multiple transfers before reaching the correct department. To avoid this, clearly state the nature of your inquiry and request the Sales department at the start of the call. These strategies can help ensure a smoother experience when contacting Chubb Fire & Security Ltd.
