Citizens Advice County Durham
Citizens Advice County Durham offers free, confidential, and impartial debt advice through their helpline. Callers can receive guidance on managing debt, including priority debts like council tax. The service operates Monday to Friday from 09:00 to 20:00 and Saturday from 09:30 to 13:00. Calls are free from mobiles and landlines, but the service is closed on bank holidays. Due to occasional staff shortages, callers might experience longer wait times. If you face difficulties getting through, consider using their webchat or email services. For the best experience, call during non-peak hours, typically early morning or late afternoon.
Updated 15 Dec 2025
Expected outcomes
- Receive debt management advice
- Get guidance on priority debts
- Explore debt solution options
- Understand council tax obligations
- Discuss financial difficulties
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Debt information
- Priority debts list
- Council tax documents
- Income statements
- Expense records
Known issues
Occasional staff shortages may lead to longer wait times when calling Citizens Advice County Durham. If you experience difficulty getting through, consider using their webchat or email services as alternatives. These options can provide the same level of support and may be more convenient during peak times. To minimize wait times, try calling early in the morning or later in the afternoon. Remember, all calls are free from mobiles and landlines, ensuring you can access the support you need without additional costs.
