Citizens Advice Kensington & Chelsea
Citizens Advice Kensington & Chelsea provides free, confidential, and impartial advice to residents on various issues such as benefits, debt, housing, employment, consumer rights, and family matters. The service operates Monday to Friday, with specific support available for Universal Credit applications and consumer issues. Debt advice is also accessible on Saturdays. Due to high demand, callers may experience long wait times, especially during peak hours. It is recommended to call mid-morning or mid-afternoon for shorter waits. In-person visits require pre-booked appointments, and online resources are available 24/7 for self-help. The service is limited to residents of Kensington & Chelsea.
Updated 15 Dec 2025
Expected outcomes
- Receive general advice
- Get Universal Credit help
- Resolve consumer issues
- Obtain debt advice
- Book in-person appointments
- Access online resources
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address in Kensington & Chelsea
- Contact details
- Details of issue
- Reason for appointment
- Personal identification
Known issues
Callers may experience long wait times, especially during peak periods such as the start and end of the day and on Mondays. It is advised to call mid-morning or mid-afternoon for shorter waits. The service is only available to residents of Kensington & Chelsea; non-residents are referred to other locations. In-person visits require pre-booked appointments, as walk-ins are not accepted. Clients should call or check online to book appointments. Online self-help resources are available 24/7, providing an alternative to phone calls.
