Citizens Advice Sheffield
Citizens Advice Sheffield provides free, impartial, and confidential advice on a wide range of issues including welfare benefits, consumer rights, energy, debt, employment, immigration, housing, legal matters, and family issues. The Adviceline operates Monday to Friday from 10:00 to 16:00. Language support is available for several languages, and there is a specialist Deaf Advice Service. Legal Aid casework is offered for housing and discrimination issues, subject to eligibility. Calls to the Adviceline are free, and in-person help is available at Community Access Points across Sheffield. Typical wait times can be long during peak hours, especially on Mondays and after holidays, so calling mid-week or early in the day is advisable.
Updated 15 Dec 2025
Expected outcomes
- Receive welfare benefits advice
- Access consumer rights information
- Get debt management support
- Request language interpretation
- Obtain legal aid for housing issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Summary of issue
- Preferred language
- Communication preference
Known issues
Callers may experience long wait times during peak hours, particularly on Mondays and after holidays. To avoid this, try calling mid-week or early in the day. Additionally, there is no phone advice available on weekends, so it's best to use online resources or call during weekday hours. If you require language support, state your preferred language when calling, and you may be redirected to a dedicated line or provided with an interpreter. For Deaf Advice, arrange for BSL support if needed. Remember, calls to 0808 numbers are free, so you can take your time to explain your issue thoroughly.
