Ombudsman Services
Ombudsman Services provides assistance with general enquiries, complaint registration, and accessibility support through their main contact number. This service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include registering complaints about services covered by the Ombudsman, seeking accessibility support, and asking general questions about the services offered. While wait times can vary, they are typically longer on Mondays and during peak hours. For a smoother experience, consider calling during mid-week or outside peak times.
Updated 15 Dec 2025
Expected outcomes
- Register a complaint
- Request accessibility support
- Ask about textphone services
- Inquire about service coverage
- Get case reference numbers
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Details of complaint
- Case reference number
- Nature of accessibility need
- Alternative format requests
Known issues
Callers to Ombudsman Services may occasionally experience long wait times, especially on Mondays or during peak hours. To avoid this, try calling mid-week or during less busy times. Some users have reported difficulties accessing textphone or other accessibility services. If you encounter this issue, consider reaching out via email or requesting information in alternative formats. Having all necessary details ready, such as your full name, contact information, and specific complaint details, can also help streamline the process and reduce waiting times.
