BT Group plc
BT Group's main contact number is essential for handling a variety of inquiries related to their telecom services. Customers commonly call for assistance with billing, technical support, and account management. Business clients can seek help with broadband, phone, and IT solutions. Additionally, issues related to Openreach infrastructure, such as line faults and new installations, are addressed. Callers are typically routed to specific departments based on their needs. While wait times can vary, calling during off-peak hours may reduce delays. The automated system guides callers to the appropriate department, ensuring efficient service.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing inquiries
- Get technical support
- Manage account details
- Assist with broadband issues
- Report line faults
- Request new installations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Phone number
- Reason for call
- Billing details
- Service ID
- Technical issue description
Known issues
When contacting BT Group, it is helpful to call during off-peak hours to minimize wait times. Ensure you have your account number and relevant details ready to expedite the process. The automated system will guide you to the correct department, so listen carefully to the menu options. If you encounter long wait times, consider using BT's online support resources for quicker assistance. Additionally, having a clear understanding of your issue or request can help the support team provide more efficient service.
