Telecom Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
15 guides available
Virgin Media Ltd.
offers TV and broadband sales inquiries through their dedicated phone line. Customers can call to purchase or upgrade TV and broadband packages, inquire about current deals and bundles, and check service eligibility. Sales agents are available Monday to Friday from 08:00 to 21:00, Saturday from 08:00 to 20:00, and Sunday from 08:00 to 18:00. Common reasons for calling include setting up new services, upgrading existing packages, and confirming installation dates. Wait times can be long during peak hours, so calling early morning or late evening is recommended for quicker service.
Hutchison 3G UK Limited (Three UK)
The service is available Monday to Friday from 8am to 8pm, and on Saturdays and bank holidays from 9am to 5pm. Common reasons for calling include resolving billing issues, updating account information, and troubleshooting mobile service problems. Although specific wait times are not provided, calling during mid-morning or early afternoon may reduce wait times. The service is designed to assist with various mobile-related queries, ensuring customers receive the help they need efficiently.
Plusnet plc
Common reasons for calling include billing inquiries, troubleshooting connectivity issues, and ordering new services. The customer service team is known for being friendly and helpful, operating from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Wait times can be longer during peak hours and service outages, so calling during off-peak times is recommended. The service is free to call from landlines, and the team is UK-based.
NOW Broadband & Calls (Sky UK Limited)
Customers can manage accounts, address billing issues, receive technical support, and handle cancellations or complaints. Support is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. TV-only customers must use live chat for assistance. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Account verification is required for most interactions, and engineer appointments must be rescheduled before 3:30pm the previous working day.
EE Limited
You can manage mobile plans, upgrade devices, and inquire about broadband solutions. Billing and payment support is also available. Calls are typically handled during business hours, and it's advisable to call early to avoid long wait times. Clearly stating your business size at the beginning of the call can help direct your inquiry efficiently.
TalkTalk
Common reasons for calling include billing inquiries, account management, service issues, cancellations, plan changes, and technical support. The service is available Monday to Friday from 9:00 to 19:00, and Saturday from 9:00 to 18:00. It's closed on Sundays. Be prepared for potentially long wait times, especially during peak hours. For a smoother experience, consider calling early in the day or on Fridays. If you require accessibility services, you can use Text Relay by dialing 18001 followed by the customer service number.
O2 (Telefónica UK Limited)
Customers typically call to manage their accounts, resolve billing issues, or seek technical assistance. Be prepared for automated menu navigation before speaking to a representative. Wait times can be long during peak hours, especially during service outages. It's advisable to call during off-peak times or use online chat for quicker responses. The service is available during operating hours, and having your account details ready can expedite the process.
BT Group plc
Customers commonly call for assistance with billing, technical support, and account management. Business clients can seek help with broadband, phone, and IT solutions. Additionally, issues related to Openreach infrastructure, such as line faults and new installations, are addressed. Callers are typically routed to specific departments based on their needs. While wait times can vary, calling during off-peak hours may reduce delays. The automated system guides callers to the appropriate department, ensuring efficient service.
Vodafone Limited
When calling, customers are typically routed through an automated system before speaking with a live agent. Common reasons for calling include resolving billing discrepancies, upgrading plans, and technical troubleshooting. While the service is available around the clock, wait times can be long during peak hours, so it's advisable to call during off-peak times or use the online chat feature for faster assistance.
Sky UK Limited
Common reasons for calling include troubleshooting technical issues, managing account details, and arranging payment extensions. While the service is available around the clock, callers often experience long wait times, particularly during peak hours. To avoid delays, it is recommended to call during early mornings or late evenings. The automated phone system may initially handle calls, so having your account details ready can expedite the process. Alternatively, live chat and email support are available for those who prefer digital communication.
TalkTalk Group
This service is available during business hours, Monday to Friday. Callers should be prepared to provide relevant media credentials or press context. While phone support may redirect you to appropriate contacts, it is common to experience long wait times, especially during peak hours. To avoid delays, consider calling during off-peak times or using alternative contact methods such as email. The phone service is straightforward, but be ready to clearly state your enquiry to ensure you're directed to the correct department.
Virgin Media Limited
Common reasons to call include making Subject Access Requests (SARs), requesting data correction, deletion, or restriction, and submitting objections or complaints about data processing. Calls can be made Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typically, these calls involve providing proof of identity and details of the data in question. While exact wait times aren't specified, it may be beneficial to call just after opening hours to potentially avoid longer queues. Delays have been noted, particularly in processing SARs, so keep this in mind when planning your calls.
TalkTalk TV
The sales line is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include selecting a preferred package and confirming installation dates. While typical wait times can vary, calling early in the day or midweek may result in faster service. Sales agents might also discuss additional services like broadband or landline options.
TalkTalk Telecom Group plc
Additionally, they provide technical support for broadband and connectivity issues, and handle complaints regarding service or billing. Accessibility support is also available for customers with specific needs. The line operates Monday to Friday from 09:00 to 19:00, and on Saturdays from 09:00 to 18:00, but is closed on Sundays. Customers often experience long wait times during peak hours, so calling during off-peak times is recommended. Accessibility support can be accessed via Text Relay by dialing 18001 followed by the main number.
NOW Broadband (Sky UK Limited)
Customers can call for assistance with billing queries, payments, account management, broadband connectivity, troubleshooting, and service outages. Additionally, order tracking and installation scheduling can be managed via this line. Support is available daily from 08:00 to 20:00. While calling, customers may experience long wait times, especially during peak hours. For quicker resolutions, using the online help center or live chat is recommended. TV-related inquiries are not handled over the phone and require online chat support.
