NOW Broadband & Calls (Sky UK Limited)
NOW Broadband & Calls, part of Sky UK Limited, offers phone support for broadband and call services. Customers can manage accounts, address billing issues, receive technical support, and handle cancellations or complaints. Support is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. TV-only customers must use live chat for assistance. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Account verification is required for most interactions, and engineer appointments must be rescheduled before 3:30pm the previous working day.
Updated 15 Dec 2025
Expected outcomes
- Manage account details
- Resolve billing issues
- Troubleshoot broadband problems
- Schedule engineer visits
- Register service complaints
- Activate new phone line
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account holder's name
- Service address
- Security answers
- Preferred appointment times
- Description of issue
- Complaint details
Known issues
Customers frequently experience long wait times when contacting customer service, particularly during peak hours. To mitigate this, try calling during off-peak times or use online resources for assistance. Phone support is not available for TV-related queries, and customers are directed to use live chat on the NOW website. Rescheduling engineer appointments can be challenging if not done before 3:30pm the day prior. It's recommended to plan ahead and contact customer service early to avoid these issues.
