NOW Broadband (Sky UK Limited)
NOW Broadband, part of Sky UK Limited, offers phone support for broadband and account-related issues. Customers can call for assistance with billing queries, payments, account management, broadband connectivity, troubleshooting, and service outages. Additionally, order tracking and installation scheduling can be managed via this line. Support is available daily from 08:00 to 20:00. While calling, customers may experience long wait times, especially during peak hours. For quicker resolutions, using the online help center or live chat is recommended. TV-related inquiries are not handled over the phone and require online chat support.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing queries
- Make account payments
- Troubleshoot connectivity issues
- Track broadband orders
- Reschedule engineer visits
- Verify account details
- Get service outage updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account holder name
- Account number
- Service address
- Security verification details
- Order reference
- Broadband login details
Known issues
Customers frequently report long wait times when calling NOW Broadband support, particularly during peak hours. To avoid delays, it is advisable to use the online help center or initiate a live chat session for faster assistance. Additionally, phone support does not cover TV-related issues, which must be addressed through online chat. Ensuring you have all necessary account details ready before calling can help streamline the process. For non-urgent inquiries, exploring online resources may provide quicker solutions.
