FirstGroup plc
FirstGroup plc's Human Resources department can assist with various billing-related inquiries via their contact number. Common reasons for calling include questions about invoices, obtaining account statements, and setting up payment arrangements. Typically, calls are handled during regular business hours, and it's advisable to call early in the day to avoid longer wait times. The department is equipped to address specific billing issues, ensuring customers receive the necessary support efficiently. While exact wait times aren't specified, calling during mid-morning or mid-afternoon may help avoid peak periods.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing inquiries
- Request account statements
- Set up payment plans
- Modify payment arrangements
- Verify account details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Invoice details
- Customer verification
- Payment details
- Statement period
- Delivery method preference
Known issues
When contacting FirstGroup plc's Human Resources for billing inquiries, it's important to have all necessary information ready, such as your account number and invoice details. This will help expedite the process. If you encounter long wait times, consider calling during non-peak hours, such as mid-morning or mid-afternoon. Additionally, ensure you have a clear understanding of your billing issue to communicate effectively with the representative. If you prefer not to wait, check if online options are available for certain requests, such as downloading statements or making payments.
