Trainline.com Limited
Trainline.com Limited's Corporate Office provides support for business travel account setup, management, and troubleshooting. This service is available to companies using Trainline's business travel platform. The support team operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00, remaining closed on Sundays. Common reasons for calling include setting up new accounts, managing existing accounts, and resolving booking or invoice issues. While typical wait times are not specified, calling during non-peak hours may reduce wait times. It is advisable to have all necessary account details ready before calling to expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Set up business accounts
- Manage travel bookings
- Resolve invoice queries
- Troubleshoot account issues
- Update contact information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business account details
- Company name
- Registered email
- Registered phone number
- Booking reference
- Invoice information
Known issues
A known issue with Trainline's AI assistant involved providing incorrect information, which could potentially lead to fines from train companies. This issue was reported occasionally and was acknowledged by Trainline, who stated that it was being addressed. To avoid misinformation, it is recommended to verify details directly with a support agent. Additionally, callers should ensure they have all relevant account and booking information ready to facilitate accurate assistance. For complex issues, consider calling during weekday mornings when support may be less busy.
