Affinity Water Limited
Affinity Water Limited's emergency department is available 24/7 to handle urgent water supply issues such as no water, burst mains, or leaks. For non-emergency queries like water supply interruptions, pressure issues, or water quality, you can call between 08:00-18:00 daily. Translation and British Sign Language support are available upon request during staffed hours. It's advisable to call on Thursdays or Fridays to avoid long wait times, especially if calling on Wednesdays when wait times are typically longer.
Updated 15 Dec 2025
Expected outcomes
- Report a burst water main
- Report no water supply
- Report a visible leak
- Inquire about water pressure
- Request translation support
- Inquire about water quality
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location/address
- Description of issue
- Contact details
- Account details
- Preferred language
- Communication method
Known issues
Customers frequently experience long wait times when calling, particularly on Wednesdays. To minimize wait times, it is recommended to call on Thursdays or Fridays. For non-emergency issues, consider using online forms to avoid waiting on the phone. If you require translation or British Sign Language support, inform the agent at the start of the call to arrange the service, which may involve a brief hold.
