Affinity Water Limited
Affinity Water Limited provides a dedicated media line for handling all media and press enquiries. This service is managed by the Communications team and is available from Monday to Friday, 08:00 to 17:00. For emergencies outside these hours, calls may be redirected for urgent handling. Common reasons to call include obtaining statements on company operations, public relations issues, or crises management. It is advisable to call during office hours for the fastest service, although emergency matters can be addressed promptly outside these times if immediately necessary.
Updated 15 Dec 2025
Expected outcomes
- Handle media enquiries
- Provide press information
- Address public relations issues
- Manage crisis communications
- Facilitate interviews with staff
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Media credentials
- Name
- Organization
- Contact details
- Context of enquiry
- Emergency nature of request
Known issues
There have been occasional reports of delayed responses to media enquiries outside of the typical office hours. During office times, responses are prioritized, ensuring that press and media requests are addressed efficiently. To improve your experience, it is best to contact Affinity Water during office hours. If you have an urgent enquiry outside these hours, clearly state the emergency nature when contacting them. This will ensure that your urgent requests are handled as promptly as possible.
