British Gas Services Limited
British Gas Services Limited Home Services department offers a range of specific services accessible via their contact number. Customers can book boiler services, inquire about HomeCare cover plans, request emergency repairs, and pay bills by phone. The line is open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, with 24/7 availability for emergencies. Common reasons for calling include scheduling services, managing HomeCare plans, and handling urgent repair needs. Wait times can be long during peak winter months, so calling during off-peak hours is advisable.
Updated 15 Dec 2025
Expected outcomes
- Book boiler service
- Inquire about HomeCare plans
- Request emergency repairs
- Pay Home Services bill
- Reschedule missed appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer reference number
- Property address
- Contact details
- Payment card details
- Description of emergency
- Appointment confirmation
Known issues
Customers frequently experience long wait times when calling for Home Services, particularly during the winter months. To avoid delays, try calling during off-peak hours or use online chat if available. There are also occasional reports of missed engineer appointments. If this occurs, contact support to reschedule or escalate the issue. Having your customer reference number and property address ready can facilitate faster service. Emergency lines are open 24/7, but for non-urgent matters, it is best to call during standard business hours.
