British Gas
British Gas Customer Care provides a range of services including boiler repair, servicing, and cover purchase. Customers can also request repairs for other gas appliances like gas fires and water heaters. Services are available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Emergency same-day boiler repair is possible if booked before 11am. Typically, wait times can be longer during peak hours, especially in winter. For faster service, it is advisable to call early in the day or use the online booking system. All services are performed by Gas Safe certified engineers and include a 12-month guarantee.
Updated 15 Dec 2025
Expected outcomes
- Book boiler repair
- Schedule boiler service
- Purchase boiler cover
- Repair gas appliances
- Request emergency service
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Address
- Contact details
- Boiler make/model
- Description of fault
- Payment details
- Appointment time
Known issues
Customers frequently experience long wait times during peak hours, particularly in winter or during cold snaps. To mitigate this, it is recommended to call early in the day or use the online booking system. Additionally, same-day repair may not be possible if booked after 11am or during high demand periods. Booking before 11am increases the likelihood of receiving same-day service. These issues highlight the importance of planning ahead and utilizing online resources when possible to ensure timely service.
