OVO Energy Limited
OVO Energy Limited's Customer Service department is available to assist with debt collection inquiries, payment plan setups, and debt support referrals. Customers can call during business hours from Monday to Friday, 09:00-17:00. Common reasons for calling include setting up payment arrangements, resolving outstanding balances, and seeking financial assistance. If you receive a debt collection message without having an account, it's crucial to escalate the issue to customer support. Wait times can vary, but calling during mid-morning or early afternoon may help avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Assist with outstanding balances
- Set up payment plans
- Modify existing payment plans
- Refer to debt support charities
- Verify debt collection messages
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- OVO account number
- Personal identification
- Outstanding bill details
- Financial information
- Contact details
- Correspondence received
Known issues
Some customers without an OVO account may receive debt collection messages, causing confusion. It's important to escalate these issues to customer support for resolution. Additionally, there can be miscommunication regarding acceptable payment methods for payment plans, such as standing orders versus direct debits. Clarifying these requirements with a collections agent is advisable. Occasionally, calls to the collections number may result in silence; if this occurs, try calling during operating hours or use the main support line. These issues are typically resolved by escalating to the appropriate department.
