OVO Energy Limited
OVO Energy Limited's Pay As You Go Customer Service is available for managing your Pay As You Go energy account. You can top up your meter, check your balance, and resolve any issues related to your energy meter. Additionally, general customer service support is available for billing inquiries and account queries. While specific wait times are not provided, customers have reported quicker service during weekday mornings. It is advisable to have your account number and meter details ready before calling to ensure a smooth process.
Updated 15 Dec 2025
Expected outcomes
- Top up energy meter
- Check account balance
- Resolve meter issues
- Inquire about billing
- Update account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Meter serial number
- Top-up card
- Payment method
- Description of issue
- Contact information
Known issues
While there are no specific known issues reported, it is recommended to call during weekday mornings for potentially faster service. Ensure you have all necessary information ready, such as your account number and meter serial number, to expedite the process. If you encounter long wait times, consider using online resources or checking the FAQ section on the OVO Energy website for quick resolutions to common problems.
