Scottish Water
Scottish Water's Head Office provides a range of services via their contact number, including reporting water supply issues and handling billing inquiries. You can report problems like no water or low pressure 24/7. For billing and account inquiries, such as discussing bills or updating account details, call during business hours from Monday to Saturday. General customer service is available for inquiries, complaints, or feedback. Typical wait times can be longer during peak hours, especially after major incidents. It's best to call outside these times for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Report water supply issues
- Discuss billing inquiries
- Make payments
- Set up direct debit
- Update account details
- Provide feedback
- File complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Address or postcode
- Description of issue
- Contact details
- Account number
- Personal identification
- Nature of inquiry
Known issues
Customers occasionally experience long wait times, particularly during peak hours or after major incidents. To avoid this, try calling outside of these times or use online contact forms when possible. Some users also report difficulty reaching specific departments. To improve your chances of being routed correctly, clearly state the nature of your inquiry to the automated system or the first agent you speak with. These steps can help ensure a smoother and more efficient calling experience.
