Shell Energy Retail Limited
Shell Energy Retail Limited provides dedicated support for business energy account queries through their Business Energy department. Customers can resolve issues related to billing, payments, contract details, and general account management. The service is available Monday to Friday, from 08:00 to 17:00. Common reasons for calling include submitting complaints, requesting general information, and managing account details. While typical wait times are not specified, it is advisable to call early in the day to avoid peak hours. For non-urgent issues, email and online forms are recommended as alternatives to phone support.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Submit service complaints
- Request contract details
- Manage account information
- Inquire about business services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Contact information
- Description of issue
- Query details
Known issues
Callers to Shell Energy Retail Limited's Business Energy department occasionally experience long wait times, especially during peak hours and billing periods. To mitigate this, it is recommended to call early in the day or use the online contact form for a faster response. Additionally, some users report difficulties accessing their online business account portal. In such cases, resetting the password or contacting support via phone or email for manual assistance is advised. These measures can help ensure a smoother interaction with Shell Energy's customer service.
