Southern Water Services Limited
Calling Southern Water Services Limited's head office at +441903264444 connects you to a business service line capable of handling various requests. Common reasons for calling include reporting issues with water supply, inquiring about wastewater services, or filing formal complaints regarding billing or environmental concerns. While exact operating hours aren't specified, it's important to call during business hours as these are typical times for such services. The wait times are often long, especially after major service disruptions or peak periods, but calling early in the day may reduce wait times. Be prepared to specify your account number or address for efficient assistance.
Updated 15 Dec 2025
Expected outcomes
- Report water supply issues
- Request wastewater information
- File a billing complaint
- Inquire about company operations
- Report environmental concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Address
- Description of issue
- Contact details
- Nature of enquiry
- Complaint details
Known issues
Customers frequently report experiencing long wait times, particularly during peak periods or following significant incidents affecting service. It's advisable to attempt calling early in the day to potentially minimize these delays. Water service outages occasionally occur, particularly during adverse weather or infrastructure problems, and are generally resolved within hours to a few days. There can also be dissatisfaction with the complaint resolution process, sometimes requiring escalation to an ombudsman or regulator for more serious grievances. Always note down your complaint reference number for tracking purposes.
