Thames Water Utilities Limited
Thames Water Utilities Limited provides a range of services via their local office contact number. Customers can report water supply issues such as leaks or quality concerns, resolve billing and account queries, notify the company of moving home, and request emergency support for urgent issues like burst pipes or flooding. Emergency support is available 24/7, while other services are accessible during regular operating hours. Callers should expect longer wait times during peak hours, but emergencies are prioritized. For non-urgent matters, using online self-service options is recommended to avoid high call volumes.
Updated 15 Dec 2025
Expected outcomes
- Report water supply issues
- Resolve billing disputes
- Update account information
- Notify moving home
- Request emergency support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Property address
- Description of issue
- Personal identification
- New address
- Move date
Known issues
Customers often experience long wait times, especially during peak hours or crisis periods. To mitigate this, it is advisable to call during off-peak times or use online services when possible. Billing errors are occasionally reported, and these should be escalated to the billing department for a manual review. In cases of major incidents, such as flooding or burst mains, emergency response times may be slower due to high call volumes. Prioritizing emergencies is essential, and non-urgent issues may be deferred to ensure critical situations are addressed promptly.
