National Express Group PLC Assisted Travel
The National Express Group PLC's Assisted Travel department offers phone support for after-sales issues and complaints related to their coach services. This includes handling complaints about journey issues, booking problems, and service feedback. They also provide support for ticket amendments, refunds, lost property, and travel assistance. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is closed on Sundays. Common reasons for calling include resolving booking issues and requesting refunds. Wait times can be long, especially during peak travel periods, so calling early in the day is recommended. Online forms and emails are alternatives for non-urgent issues.
Ожидаемые результаты
- Submit a complaint
- Request ticket amendment
- Request a refund
- Report lost property
- Request travel assistance
Подготовка к звонку
Соберите все необходимое перед тем, как набрать номер. Наши аналитики проверяют эти требования и обновляют их по мере того, как организации меняют свои сценарии.
- Booking reference
- Personal contact details
- Description of issue
- Personal identification
- Details of amendment
Известные проблемы
Customers often experience long wait times when calling the after-sales and complaints line, particularly during peak travel periods and after major service disruptions. To mitigate this, it's advisable to call early in the day or use online forms for faster responses. Some users also report difficulties in escalating unresolved complaints to higher management. Persistence and using written or email complaints, or third-party platforms like Resolver, may help improve escalation. For urgent travel issues within 48 hours, calling is recommended, but be prepared for potential delays.
Обновлено 8 янв. 2026 г.
