Evri (formerly Hermes Parcelnet Ltd)
Calling Evri at +443308085456 allows you to track parcels, report lost or damaged items, and inquire about deliveries, collections, payments, or labels. Automated systems are available 24/7, with human advisors accessible Monday to Friday from 8 am to 4 pm, and Saturday from 8 am to 2 pm. Common reasons for calling include tracking parcel status, initiating claims for lost or damaged parcels, and resolving delivery issues. Wait times can vary, but using specific menu options can expedite reaching a human advisor. For faster service, consider calling during non-peak hours, typically early morning or late afternoon.
Updated 15 Dec 2025
Expected outcomes
- Track parcel status
- Report lost parcel
- Claim compensation
- Inquire about delivery
- Resolve payment issues
- Request label assistance
- Speak to customer support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tracking number
- ParcelShop receipt number
- Calling card number
- Relevant parcel information
- Receipt details
- Issue description
Known issues
Many callers experience difficulty reaching a human advisor due to automated systems and complex menus. To improve your chances, follow specific menu options or use the chat service for a quicker response. Additionally, contact procedures and menu options change frequently, so it's advisable to check the latest instructions or community guides before calling. Persistence and having the necessary information ready, such as tracking numbers and receipt details, can help streamline the process and reduce frustration.
