Evri (formerly Hermes Parcelnet Ltd)
Evri, formerly Hermes Parcelnet Ltd, offers a range of services via their corporate office phone line. You can track parcels, report delivery issues, and book courier services. The phone support is available during operating hours, while online services are accessible 24/7. Common reasons for calling include tracking parcel status, reporting lost or damaged parcels, and arranging parcel collection. Wait times can vary, and it is advisable to call during off-peak hours for quicker assistance. Evri uses self-employed couriers, which may impact service consistency. For immediate tracking, the online platform is recommended.
Updated 15 Dec 2025
Expected outcomes
- Track parcel status
- Report lost parcels
- Book courier service
- Request delivery investigation
- Get account support
- Inquire about services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Parcel number
- Sender details
- Recipient details
- Issue description
- Pickup address
- Payment method
Known issues
Evri has reported frequent issues with parcel mishandling, including lost, delayed, or damaged parcels. Customers can initiate an investigation and compensation process through customer service. Additionally, there have been complaints about slow response times from customer service, although improvements are ongoing. To avoid frustration, consider using the online tracking and booking services, which are available 24/7. If calling, try to reach out during non-peak hours to minimize wait times. Escalation options are available if initial responses are unsatisfactory.
