Goldsmiths, University of London
Goldsmiths, University of London's Estates and Facilities department handles a variety of campus-related services. You can call to report maintenance issues, request room bookings, or address security concerns. The department is available during standard operating hours, with urgent repairs and security issues handled at any time. Common reasons for calling include maintenance requests, room bookings, and security assistance. Wait times can vary, especially during peak periods, but urgent issues are prioritized. For non-urgent matters, email contact is also available. It's advisable to call during weekdays to avoid limited weekend coverage.
Updated 15 Dec 2025
Expected outcomes
- Report maintenance issues
- Request room bookings
- Address security concerns
- Inquire about timetabling
- Report urgent repairs
- Request campus services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Issue description
- Location/building
- Contact details
- Room/event details
- Preferred date/time
- Nature of concern
Known issues
Callers to Goldsmiths' Estates and Facilities department sometimes face long wait times, particularly during peak periods for urgent maintenance requests. To mitigate this, escalation to an urgent response team or follow-up via email is recommended. Additionally, there is limited service coverage on weekends, which can lead to delays in handling non-urgent requests. For urgent issues, contacting campus security is advised. To avoid these issues, it's best to call during weekdays and standard operating hours. For non-urgent matters, consider using email to ensure timely responses.
