Goldsmiths, University of London
Goldsmiths, University of London's Security Department provides 24/7 assistance for campus safety, including emergency response, first aid, and monitoring. They handle reports of accidents and suspicious activities, ensuring a safe environment for students and staff. Access control support is available during specific hours for building entry and ID card issues. Typically, the best times to call for non-urgent matters are during standard operating hours. Wait times can vary, but emergencies are prioritized. ID verification is often required for access-related requests, ensuring security and proper access control across the campus.
Updated 15 Dec 2025
Expected outcomes
- Respond to emergencies
- Provide first aid
- Monitor campus safety
- Assist with access control
- Report safety issues
- Resolve ID card problems
- Grant building access
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller identity verification
- Description of incident
- Location of incident
- Goldsmiths ID card
- Building/room details
- Nature of emergency
Known issues
A frequent issue faced by the Security Department is the high volume of faults in access control, CCTV, and alarm systems, leading to unnecessary engineer visits. To address this, Goldsmiths has partnered with Evolution to improve maintenance and reduce call-outs. If you experience issues with access control, it may be due to these ongoing improvements. For non-urgent access problems, calling during operating hours can help ensure faster resolution. Always have your Goldsmiths ID card and specific location details ready to streamline the process.
